We process all orders on the same day and immediately send your custom design to our artisans. The entire journey, starting from shearing, spinning, and dying the wool to weaving, washing, and delivering the rug, usually takes about 2 to 5 weeks, depending on the rug size. During the winter months, the drying process may take a bit longer, so please allow an extra week for delivery.

Our ready-to-ship rugs undergo processing and are dispatched within 24 hours. Please anticipate delivery within 2 to 7 days, depending on your location.

We send our rugs from France. If you're in the European Union, you won't have to pay extra taxes or duties. For deliveries outside the EU, there may be additional import taxes and duties not included in your purchase. Local sales tax also might apply.

You can send us an email to hello@ouady.com to request modification. Please note that if your order has been already shipped, we will unfortunately not be able to modify your order.

Absolutely ! we can create the Berber rug of your dreams with the design and dimensions of your choice, all at a low price. Contact us to discuss your project.